RETURN - REFUND POLICY

Thank you for shopping with DANA PLAZA. We strive to provide you with a satisfying shopping experience, and our Return - Refund policy is designed to be fair and transparent. Please read the following details carefully.

1. Returns and Refunds:

a. Eligibility:

To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

b. Timeframe:

You have 7 days from the date of purchase to initiate a return and request a refund.

2. How to Request a Refund:

a. Contact Customer Support:

To request a refund, please contact our customer support team at info@danaplaza.ae or 971-65385899. Provide your order number and a brief explanation of the reason for the return.

3. Refund Process:

a. Approval:

Once your return request is received, we will review it and notify you of the approval or rejection of your request.

b. Return Shipping:

If your return is approved, you will be responsible for shipping the item back to us. Shipping costs are non-refundable.

c. Refund Method:

Refunds will be processed to the original method of payment used during the purchase. Refunds for COD payments will be processed through bank transfer or another agreed-upon method. You will be asked to provide the necessary details for the refund.

4. Non-Refundable Items:

a. Certain Products:

Some items, such as Under Garments, Beauty & Health Products etc., may not be eligible for a refund.

5. Damaged or Defective Items:

a. Notification:

If you receive a damaged or defective item, please contact us immediately. Provide details and, if possible, attach photos for our assessment.

b. Replacement or Refund:

We will offer a replacement for wrong product, damaged and defective items, or a refund if a replacement is not available.

6. Cancellation Policy:

a. Order Cancellation:

You may cancel an order within 1 hours of placing it. Contact customer support to request a cancellation.

7. Changes to Refund Policy:

a. We reserve the right to update this Refund Policy. Any changes will be effective immediately and communicated to you.

8. Contact Us:

If you have any questions or concerns about our Refund - Refund Policy, please contact us at info@danaplaza.ae.

By using our website, you agree to the terms outlined in this Return - Refund Policy.

Thank you for trusting DANA PLAZA.

DANA PLAZA

Al Wasit Street, Al Shahba,

Sharjah, UAE

E-Mail: info@danaplaza.ae

Phone:97165385899

Last Updated: 01-04-2024