Dispute and Resolution Policy

1. Introduction: 

Dana Plaza E-commerce website is committed to providing a seamless and satisfactory shopping experience for our customers. In the event of any disputes or concerns, we have established a Dispute and Resolution Policy to address and resolve issues in a fair and transparent manner.

2. Dispute Types:

Disputes may arise in various forms, including but not limited to:

Product defects or discrepancies

Order fulfilment issues

Billing discrepancies

Delivery-related concerns

Refund and return disputes

3. Initiating a Dispute:

Customers are encouraged to contact our customer support team through the designated channels provided on the website. Clearly state the nature of the dispute, providing relevant order details, and any supporting documentation.

4. Investigation and Resolution Process:

Upon receiving a dispute, our team will promptly initiate an investigation. This may involve communication with the customer, reviewing order details, and consulting relevant records. We are committed to resolving disputes within a reasonable timeframe.

5. Communication:

Clear and timely communication is crucial throughout the resolution process. Customers will be kept informed of the progress and resolution steps through their preferred communication channel.

6. Resolution Options:

Based on the nature of the dispute, resolutions may include:

Replacement of the product

Refund or partial refund

Exchange of the product

Store credit

7. Escalation:

 If a resolution is not satisfactory to the customer, a designated escalation process is available. This may involve higher-level customer support or management intervention to ensure a fair and reasonable resolution.

8. Policy Review:

Our Dispute and Resolution Policy will be periodically reviewed and updated to ensure its effectiveness. Customer feedback will be considered in refining and improving the resolution process.

9. Conclusion:

We are dedicated to ensuring a positive shopping experience for our customers, and our Dispute and Resolution Policy is designed to address concerns in a transparent and customer-centric manner. We value your trust in us and strive to uphold the highest standards of customer satisfaction.

10. Contact Us:

If you have any questions or concerns about our Dispute and Resolution Policy, please contact us at info@danaplaza.ae.

By using our website, you agree to the terms outlined in this Dispute and Resolution Policy.

Thank you for trusting DANA PLAZA.

DANA PLAZA

Al Wasit Street, Al Shahba,

Sharjah, UAE

E-Mail: info@danaplaza.ae

Phone:97165385899

Last Updated: 01-04-2024